FREQUENTLY ASKED QUESTIONS

Some people feel that talking to a robot is creepy. So far, how have candidates reacted to Tengai?

We've conducted some 80 interviews to date, and the vast majority of candidates describe Tengai as warm, friendly and easy-going. Most are surprised by how natural the meeting feels – despite talking to a robot. Perhaps it's the unusual situation: sitting down with and engaging in an intelligent dialogue with a robot. You might even feel that the robot is a little too human, because it's so adept at social codes. It can feel pretty surreal.

Are there only yes and no answers? How advanced is the communication?

There's a lot of focus on providing and gathering information in recruitment, and this also applies to Tengai. It shares information in a dialogue form about the interview and how it will be conducted, and then gathers the answers. As it collects information, it understands what the candidate is saying, regardless of the number of words and sentences used. So yes, it can handle open questions and open-ended answers.

What happens when Tengai doesn't obtain a satisfactory answer? Does it understand?

If that happens, the robot informs the candidate, asks follow-up questions, and subsequently attempts to continue the conversation and the interview.