How soon will compensation be paid?

Usually after receiving a compensation request from the insured or the beneficiary, the insurer shall make the approval in time; if the situation is complicated, approval shall be made within thirty days; if the case belongs to insurance liability, the insurer shall fulfill the compensation obligation within 10 days of reaching the compensation agreement with the insured or the beneficiary.

The day after the crash, the China Banking and Insurance Regulatory Commission called on the country's insurance industry to make an all-out effort to provide proper insurance claim service for the crash. After the accident, 21 insurance institutions launched on-site investigations and participated in the rescue.

After all passengers onboard the plane were confirmed dead on Saturday night, China Eastern Airlines has set up a special team responsible for compensation and opened a hotline for victims' families. Convenience will be offered to families, and the company will take the initiative to discuss the situation with them either online or offline.