Avaya sets up shop in Dalian
By Wang Xing (China Daily)Updated: 2007-02-09 09:14
In recent years, international giants including Dell Inc, Motorola and HP have shifted their call centers to China to take advantage of its cheap labor. Domestic firms such as China Mobile and Bank of China have also begun to establish their own call centers with advanced communication systems.
According to a recent report from Callcenters.net Pte Ltd, an Asian research firm, China's call center industry is set to grow 22 percent this year. And the size of the industry's labor force, including bank hotline services and IT companies' technical support staff, will hit 158,000 this year, up from 130,000 last year.
Although the size of China's call center industry is just half that of India's, experts said China's high productivity and cost-effective human resources will attract more multinationals to set up centers in the country.
(China Daily 02/09/2007 page14)
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