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HK Disneyland urged to improve ticketing arrangements
(Xinhua)
Updated: 2006-02-03 10:18
The Hong Kong Special Administrative Region (HKSAR) government said on
Thursday that they were concerned over reports that many guests had not been
able to enter the Hong Kong Disneyland in the past two days.
A government spokesman said on Thursday that the Hong Kong Disneyland had
adopted a new arrangement for ticket sales since early January. Except for
special days, guests can use these tickets for admission to the theme park
within 180 days from the date of purchase.
"We are concerned that this advance sales arrangement has caused a lot of
inconvenience to guests who could not enter the Hong Kong Disneyland on
Wednesday and Thursday," the spokesman said.
Citing areas for improvement such as the ticketing and guest entry
arrangements, the spokesman said the government had reflected these concerns to
the senior management of Disneyland and requested them to make improvements."
"The senior management of the Hong Kong Disneyland have assured us that they
will, in the light of experience gained on this occasion, take appropriate
follow-up measures to avoid recurrence, " the spokesman said.
According to him, such measures include reviewing the need to designate more
days as special days for peak seasons, stepping up the co-ordination with travel
agencies, and sending out clear and prompt messages to notify guests in good
time of the position on the sale of tickets and admission to avoid a situation
where guests are not admitted after arrival at the theme park.
Bill Ernest, executive vice president and managing director of the Hong Kong
Disneyland, said on Thursday in a separate development that they are very sorry
that some of tour guests have not been able to visit the Hong Kong Disneyland
over the past few days.
"We fully understand their disappointment," Ernest said.
Ernest said in a written statement that the Hong Kong Disneyland has taken a
number of steps to better accommodate guests. Park opening hours have been
extended and internet bookings have been temporarily suspended.
He said the Hong Kong Disneyland has and will continue to be in regular
contact with travel providers about how to coordinate their groups in the park.
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