In order to endow Kunming National Hi-Tech Industries Development Zone with a high quality of service and efficiency, the administration committee has introduced six measures and set up eight policies.

The six measures are as follows:

1.The entry application of the enterprises that do not offend the basic investment rules set by the zone should be approved without obstruction.

2. Deepen the reform in administrative approval policies to simplify the approval process.

3. Practice one-stop service where enterprises can finish all the procedures in one department.

4. Encourage a co-working system in order to decrease the time consumption of project examinations and approvals.

5. Improve the efficiency of decision-making.

6. Elevate the qualifications of employees in the zone to improve their quality and efficiency of service.

The eight policies are as follows:

1. The first staff member who receives complaints and inquiries should immediately answer the questions, handle the problem, or at least assist the enterprise to find relevant departments to undertake the task.

2. The first staff member who undertakes the task should take complete responsibility for dealing with the problem for clients without buck-passing.

3. The important projects designated by the administrative committee should be carried out as a priority.

4. Appoint a project manager for each important or major project to provide a full service.

5. The staff members should let the clients know all the requirements at the beginning of a task handling process, including necessary documents, handling procedures, and time limits.

6. Appoint two staff members at each post in order to avoid low efficiency caused by the unexpected absence of a staff member.

7. If the approval process takes longer than expected owing to the zone’s fault, enterprises’ applications should be unconditionally approved.

8. Increase the government’s information transparency.

By Shi Zihan and edited by Brian Salter